Legal
Privacy Policy
Lady Hao ("we", "us", or "our") operates the ladyhao.com website and provides healing services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
Effective date: August 2026
Information we collect
Information you provide
- Name and contact information (email, phone number)
- Payment information (credit card, processed securely by Stripe)
- Session history and preferences (what services you've booked, notes about your practice)
- Health information (only what you share voluntarily during fit calls or sessions)
- Communication (emails, messages)
Information automatically collected
- Website usage (pages viewed, time spent, browser type)
- IP address and device information
- Cookies (to remember your login and preferences)
How we use your information
We use the information we collect to:
- Confirm and manage your bookings
- Send you confirmations and reminders
- Process payments
- Communicate about your sessions
- Comply with legal obligations
- Improve our website and services
- Send newsletters or updates (only if you opt in)
We do not sell your information
We do not sell your information to third parties.
Third-party services
We use the following services that may access your data:
- Stripe (payment processing): processes credit card information securely
- Mailchimp (email list): stores your email if you subscribe to the newsletter or join a waitlist
- Google Calendar (booking): syncs your session times
- Lovable (website platform): hosts our website and booking system
Data retention
You can request deletion of your data anytime. We'll remove it within 30 days (except where legally required to keep records).
- Session and booking data: retained for 3 years after your last session
- Email list data: retained until you unsubscribe
- Payment information: not stored by us (Stripe handles this)
Your rights (GDPR & CCPA)
To exercise any of these rights, email hello@ladyhao.com.
- Right to access: you can request a copy of all data we have about you
- Right to delete: you can ask us to delete your data (with exceptions for legal records)
- Right to correct: you can update or correct your information
- Right to opt out: you can unsubscribe from emails anytime
Security
We use industry-standard security measures to protect your information. Payment information is encrypted and processed by Stripe. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Children
Our services are not directed to anyone under 18. We do not knowingly collect information from minors. If we become aware of it, we will delete that information.
Changes to this policy
We may update this Privacy Policy anytime. We'll post the updated version on this page with a new effective date. Your continued use of our website means you accept the changes.
Contact us
Questions about this Privacy Policy? Email hello@ladyhao.com.
Lady Hao Grovetown, GA hello@ladyhao.com Last updated: August 2026